JIRA Automation Engineer

September 30, 2026 (Early applications will be given preference)

Gulshan-1, Dhaka

We are looking for a JIRA Automation Expert who will be responsible for administering, configuring, optimizing, and automating our JIRA environment. The ideal candidate will have strong hands-on experience with JIRA administration, workflow configuration, JQL, dashboards, and JIRA Automation, with the ability to improve project tracking and automate repetitive processes.
This is a great fit for someone who wants to take hands-on ownership of a critical project management platform while continuously improving workflows, automation, and overall JIRA efficiency.

• B.Sc. in Computer Science & Engineering or any relevant discipline from a reputed university. 

• One (01) to three (03) years of experience in JIRA automation, IT systems administration, or Agile project tooling. 
• Hands-on experience with JIRA is required. 
• Experience configuring JIRA workflows, boards, custom fields, permission schemes, dashboards, and automation is required. 
• Experience with international clients in an Agile/Scrum environment is a strong advantage. 

• Administer and maintain JIRA Software (Cloud/Data Center) — including projects, boards, workflows, custom fields, and permission schemes. 
• Build and maintain JIRA Automation rules to reduce manual effort, auto-assign issues, automate workflows, and sync data across projects. 
• Configure and optimize JIRA workflows, issue types, screens, fields, and project settings according to team requirements. 
• Create dashboards, JQL filters, and reports to provide visibility into project health, workload, KPIs, and issue tracking. 
• Identify repetitive manual processes and develop JIRA-based automation solutions to improve efficiency. 
• Manage integrations between JIRA and tools like Confluence, Slack, GitHub, and CI/CD pipelines. 
• Monitor and troubleshoot JIRA workflows, automation rules, permissions, and configuration issues. 
• Onboard new users/teams into JIRA, providing training and documentation. 
• Maintain JIRA configuration standards, documentation, and best practices. 
• Communicate regularly with US clients and internal stakeholders regarding JIRA administration, automation, and process improvements. 

• Strong hands-on knowledge of JIRA administration and configuration. 
• Working knowledge of JQL (JIRA Query Language) for filters, dashboards, reporting, and automation. 
• Strong understanding of JIRA workflows, boards, issue types, custom fields, permissions, and project configurations. 
• Hands-on experience with JIRA Automation and the ability to design automation rules for different use cases. 
• Experience with advanced JIRA automation and integration with external tools. 
• Solid understanding of Agile/Scrum and Kanban methodologies. 
• Excellent written and verbal communication skills in English. 
• High attention to detail, ownership mentality, and proactive problem-solving. 
• Must be willing to work flexible hours to coordinate with US clients. 

• Proven experience administering a mid-to-large JIRA instance (500+ users). 
• Experience with ScriptRunner (Groovy), JIRA Service Management (JSM), or marketplace apps like Tempo/Structure. 
• Familiarity with REST APIs for JIRA scripting, automation, or bulk operations. 
• Exposure to SaaS enterprise solutions or healthcare/fintech/logistics domains. 

• Competitive salary and excellent career growth opportunity in a stable, focused organization. 
• Opportunity to own and optimize a business-critical JIRA platform while developing advanced administration and automation skills. 
• Exposure to global clients and modern project management and automation practices. 
• A friendly, supportive work environment that encourages learning and innovation. 

If you believe you are the right candidate, then send your CV along with a cover letter to career@relisource.com by September 30, 2026. Please put the code “JIRA_31072026” in the email’s subject.

Your Cover Letter must include answers of the following questions:

• What does ReliSource do?
• How does this position align with your career path?
• And what values can you bring to the organization?

Answer to these 3 questions should not exceed a maximum of 150 words each.

IMPORTANT: Emails without “JIRA_31072026” in the subject line and Resumes without cover letter & photograph will be automatically discarded.